AI Phone Ordering
An assistant that answers the phone, takes the order and never gets a price wrong.
Built and in final testing; not open to shops yet. Ask us and we will tell you when it is ready.
What it is
AI Phone Ordering will let an assistant answer your shop's phone. It greets the caller, reads out your live menu, takes the order and asks whether they want to pay now or on delivery.
The order is placed through the same menu and prices as your online order page, so the total the caller hears is the total they pay. It lands on your online orders desk, marked as a phone order. A caller who asks for a person is put straight through.
It is not open to shops yet. Once it is live, our team will set it up with you, because every call has a running cost for the phone line and the assistant.
Who it's for
- Restaurants and takeaways that take a lot of orders by phone
- Busy kitchens where nobody has time to answer at peak hours
- Shops that miss calls after closing or during the rush
- Businesses with callers who prefer Urdu, English or a mix of both
Problems it solves
“The phone rings during the rush and nobody can answer.”
The assistant answers every call and takes the order while your staff keep cooking and serving.
“Orders taken over the phone get written down wrong.”
The assistant builds the order from your real menu and reads the cart back, priced the same way as your website.
“Prank calls end in cooked food nobody collects.”
Cash orders can be held until the caller taps a confirmation link sent to their phone.
“Nobody knows what was said when a customer complains.”
Every call is saved as a written transcript, including what the assistant did, so you can check exactly what was ordered.
Key features
Answers in English, Urdu or both
Choose the languages your callers speak. The assistant can also handle a mix of Urdu and English.
Reads your live menu
It only offers items and prices from your menu, priced the same way as your online order page. It does not make up dishes or prices.
Orders on your online orders desk
Phone orders arrive with your other online orders, marked as phone orders, under the caller's own number.
Pay now or on delivery
The caller chooses. They get a payment link, or for cash orders a one-tap confirmation, by SMS, WhatsApp or both.
A person whenever they ask
A caller who asks for a person is put through to your own number straight away.
Press 1 for a link, press 2 for the restaurant
You can also have a simple phone menu that texts callers your order page link or puts them through to the shop.
Full call transcripts
Every call keeps both sides of the conversation and every step the assistant took.
Try it before taking orders
Switch order taking off and the assistant can still answer and read the menu, so you can test the line first.
How it works
- 1
Tell us you want it
Press the button on the add-on and tell us whether you want a new number or to use your own. We will let you know when it is ready.
- 2
We set up the line with you
Once it is live, our team connects your phone number, your languages, your greeting and the number to put callers through to.
- 3
Choose how cash orders are confirmed
Send a confirmation link and wait for the tap, or treat the call itself as confirmation.
- 4
Orders come in
Callers order with the assistant and the orders arrive on your online orders desk, ready to accept and cook.
What you need
- A Tajir Point account on the Shop plan or above
- Your menu set up on your Tajir Point online order page
- A Twilio phone number (your own account) for the line
- A phone number of your own to put callers through to
Pricing & setup
$29/monthNeeds the Shop plan or above
Coming soon: it cannot be installed yet.
Once live, our team will set it up with you; you will not install it yourself.
The phone line's call charges are on your own Twilio account.
See all plans on the pricing page.
Questions about AI Phone Ordering
When will it be ready?
It is built and still being tested before we open it to shops. We do not have a date yet; ask us and we will tell you when it is ready.
Can it speak Urdu?
Yes. It can answer in English, Urdu or a mix of both, whichever you choose for your line.
Could it quote a wrong price?
It reads prices from your live menu and prices the order the same way your online order page does, so the total it reads out is the total charged.
What if the caller wants to speak to a person?
They are put through to your own number as soon as they ask.
Can I keep my current phone number?
At launch the line runs on a Twilio number on your own account. Tell us what you have now and we will talk you through the options.
How do I stop fake cash orders?
Leave cash order confirmation on. The caller gets a link and the order only goes ahead once they tap it.
Is it included in the free Light plan?
No. AI Phone Ordering will need the Shop plan or above.
Related add-ons
All add-ons- WhatsApp AI AssistantAn assistant on your WhatsApp that knows your prices and stock, and steps aside when you step in.Coming soon$19/month
- Cloud Kitchen PackSeveral food brands, one kitchen, and you always know which order is whose.Available$19/month
- Digital SignageMenu boards on the wall that change the moment your menu does.AvailableFree
Want AI Phone Ordering when it's ready?
Not open to shops yet. Leave your number and we will tell you when it is ready.